Refund Policy

All purchases of psycho 3.1 are processed by Paddle.com, who acts as our Merchant of Record.

1. No refunds on digital delivery

psycho 3.1 is a downloadable digital tool. Unlike a physical product, it cannot be "returned" once delivered — the file and license are yours to keep and use from the moment of purchase. Because a digital product can be copied, saved, or used in full within seconds of delivery, we are unable to offer refunds, exchanges, or credits after a purchase is completed, regardless of how much or how little the product has been used.

By completing your purchase, you acknowledge and accept that the sale is final at the point access is granted.

2. What we are responsible for

Our commitment to you after purchase covers the tool itself, not trading outcomes:

• Maintenance — keeping the product compatible with MetaTrader 4, MetaTrader 5, and cTrader as those platforms evolve, within reason and at our discretion.
• Support and guidance — helping you install, configure, and correctly use the product's settings and features.
• Bug fixes — addressing genuine defects in the product's functionality where reasonably identified.

If something isn't working as described due to an actual fault in the product, contact us — we will work with you to fix it. This support commitment exists in place of, not in addition to, a refund.

3. What is not covered

psycho 3.1 is a risk-management and trade-execution tool — it is not a trading strategy, signal service, or income-generating system, and it does not predict markets or guarantee any financial outcome. Accordingly, the following are not grounds for a refund:

• Trading losses, missed trades, or dissatisfaction with your own trading results
• Expecting the product to generate profit or replace your own trading strategy
• Simply changing your mind after purchase
• Compatibility issues arising from unsupported or heavily modified broker platforms

4. Unauthorized or fraudulent charges

This policy does not limit any rights you may have in the case of an unauthorized transaction, duplicate charge, or non-delivery of the product — in these specific cases, contact us or Paddle support so the issue can be investigated and corrected.

5. How to reach support

For installation help, configuration questions, or to report a genuine product defect, contact us via the support option available on the checkout page (powered by Paddle.com), or through your order confirmation email.